Privacy Policy

Who We Are

Lucena Systems is a custom software consultancy based in Austin, Texas. We build web applications, internal tools, AI agents, and integrations for businesses.

Information We Collect

When you contact us via our website contact form or email, we collect the information you provide: your name, email address, company name (if provided), and message content. We use this information solely to respond to your inquiry and discuss potential engagements.

This website does not use cookies for tracking or analytics. We do not collect personal information passively.

Contact Form Processing

When you submit our contact form, your message is processed as follows:

• Your submission is validated on our servers and transmitted via Resend, a third-party email delivery service, to our business email address.
• We implement rate limiting to prevent abuse. This uses your IP address temporarily to count requests; IP addresses are not stored permanently.
• Each submission receives a unique request ID for reference in follow-up communications.
• We do not send automated responses or enroll you in any mailing list. You will only receive a direct reply from our team.

Resend processes email transmission on our behalf under their privacy policy. They do not use your information for their own marketing purposes.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries
• Discuss and scope potential projects
• Communicate about ongoing engagements

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with:

• Resend (email delivery): transmits your contact form submission
• Service providers who assist in operating our business, subject to confidentiality agreements

Data Retention

We retain your contact information and correspondence for as long as necessary to maintain our business relationship and comply with legal obligations. Rate limiting data (IP-based request counts) is retained temporarily and automatically expires.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@lucenasystems.com.

Security

We implement appropriate technical measures to protect your information, including encrypted transmission (HTTPS), input validation, and access controls. However, no method of transmission over the Internet is completely secure.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this policy? Contact us at hello@lucenasystems.com.

Lucena Systems · Austin, TX